PREMIUM AESTHETIC PRODUCTS

Welcome to Boho Aesthetics, a destination for the free-spirited, the wanderers, and the dreamers.

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Boho Aesthetics Refund Policy

At Boho Aesthetics, we strive to provide high-quality, FDA-approved (or CE-certified) products to our customers. Due to the nature of medical injectables, our refund and return policy is designed to ensure safety, compliance, and customer satisfaction while adhering to legal regulations.

1. General Policy

  • All sales are final unless the product arrives damaged, defective, or incorrect due to an error on our part.

  • For hygiene and safety reasons, we do not accept returns or exchanges of opened or used products.

  • Refunds or replacements are considered only under the conditions outlined below.

2. Eligibility for Refund/Replacement

You may qualify for a refund or replacement if:
✅ The product is unopened, unused, and in its original packaging.
✅ The product was damaged during shipping (must be reported within 48 hours of delivery).
✅ You received the wrong product due to an error on our end.

3. Non-Refundable Situations

❌ Change of mind – We do not offer refunds if you simply changed your mind.
❌ Improper storage or handling – If the product was not stored correctly (e.g., not refrigerated when required).
❌ Adverse reactions – Since results vary by individual, we cannot issue refunds for expected side effects. (Consult a medical professional if needed.)

4. How to Request a Refund/Replacement

  1. Contact us within 48 hours of receiving your order at support@bohoaesthetics.com with:

    • Your order number

    • Photos/videos of the damaged/incorrect product

    • A brief explanation of the issue

  2. Our team will review your request and respond within 3-5 business days.

  3. If approved, we will provide a return shipping label (if applicable) or process a refund/replacement.

5. Refund Processing

  • Approved refunds will be issued to the original payment method within 7-10 business days.

  • Shipping fees are non-refundable unless the error was ours.

6. Lost or Stolen Packages

  • If your tracking shows “delivered” but you didn’t receive it, please contact your local courier first.

  • If the package is confirmed lost, we will reship or refund at our discretion.

7. Contact Us

For any refund-related inquiries, email us at:
📧 support@bohoaesthetics.com